To reactivate your card, you’ll have to go to one of our branches with 2 valid pieces of ID, at least one of which with a photo and signature. For security reasons, your card will be blocked if you enter your PIN incorrectly 3 times in a row. I entered my information incorrectly 3 times, and now my card is suspended! What should I do?Ī. For security reasons, we can’t give you a new PIN by phone or email. Don’t forget to bring 2 valid pieces of ID at least one of them needs to have a photo and a signature. If you forget your PIN, you will need to go to your branch. You should change your PIN right away if you think someone might have learned it. If you use information like your address, phone number or birthday, a criminal might be able to figure it out. How do I decide what my PIN should be? Do I ever need to change it?Ī.
It’s the equivalent of an electronic signature. Your Personal Identification Number (PIN) is the number you enter when using your Debit Card. Information and support for members after business hoursĪ.
We’ll see to it that a new card is issued right away. Contact a caisse advisor immediately to report a lost or stolen card. Q.What should I do if my Debit Card is lost or stolen?Ī. If you did not receive your new Debit Card, please call your service centre. Your Debit Card is valid until the last day of the month it expires, which is written on the front of your card.
We will automatically mail a new Debit Card to the address we have on file for you, around 1 or 2 months before your current card expires. Your card number is also your username for logging on to AccèsD Internet, AccèsD Telephone and AccèsD Mobile. You use it to identify yourself at the teller counter, when you’re using an ATM, and to make direct payments in stores. You get it when you open an account at Caisse populaire Alliance. Debit Card, PIN and Interac® Debit contactless payments (FAQ) DebitCard and PIN Q.
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